| Buidling a relationship site, community site or
corporate blog are new forms of relationship marking in addition
to the usual newsletter and messaging operations. |
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Programs to promote blogs and other forms of interest-related
and social networking has moved into the mainstream of
Internet activities. Corporate blogs have gained in popularity
among major corporations. Such blogs are used either to
communicate with the selective targets, to establish a
network among loyal customers, to send messages by corporate
evangelists or to offer solutions by experts. When a blog
is built into a corporate website, it can enhance the content
of the site with contributions of texts, photos, podcasts
and video clips from consumers (consumer-generated content).
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There are three major programs offered in this operation: Online services, personalization and loyalty (membership) program. Online services have become a standard set of CRM programs on marketing oriented websites. They include inquiry service, post-purchase services, messaging service (including alerts and recall), contact us, and value-added services (including provision of lifestyle information, games and other entertainment content).
Web page personalization is another form of customer relationship service, which includes provision of personalized web-pages, blog space and newsletters
.A loyalty program generally takes the form of a membership club which provides special benefits to members. A reward program for loyal customers is a popular tool used by online marketers in maintaining brand loyalty.
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Target marketing is essential because members come from
various regions with different needs and buying powers
and behaviors. |
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| Personalized messaging
strategy: |
The personalized messaging technique has been proven to
be a very useful online marketing tool, as different marketing
messages are prepared for different e-mail targets. |
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Implementation
of database CRM programs
Distribution of e-newsletter: Uni-Net undertakes content
authoring It will also be responsible for mailing.
| Surveys and opinion polls: |
| Surveys and/or opinion polls
of members’ reactions to new products, customer
satisfaction with regard to company’s policies
and marketing programs, or even solicitation of new
ideas from members are all important for the database
CRM operation. |
| Greeting cards program: |
| Sending a birthday card and
New Year’s greeting card to members will be
an added attraction. These cards will be prepared
with a personal message. Greeting cards for various
occasions can also be prepared on the web-site for
use by the members. |
| Loyalty program: |
| We also help our clients offer
a loyalty program to their members products. Such
program offers various rewards to the members for
purchases or participation in promotion and events.
Offering of incentives for visiting the website has
also become popular. |
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